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FirstWord Perspectives: Building Customer Relationships via Expanded Access Programs

Product Code:
Publication Date:
May 2015

Expanded access programs can help companies to create better and stronger relationships with patients and physicians. In order to achieve this trusted relationship, companies need to listen to and understand patient needs, respond to their queries and support patients through their disease journey to improve health outcomes.

Gain key insights on expanded access programs with this complimentary report, courtesy of UBC.

Key Topics Covered

  • Why use the expanded access process?
  • The rising importance of patients
  • Building patient relationships through digital media and advocacy groups
  • Educating about the risks
  • Supporting patients through the journey and real-world data collection
  • How patients view expanded access programs
  • Pharma, patients and physicians supporting better health outcomes

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