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Medical Affairs Reputations: Cancer Pain (US) 2017

Product Code:
Publication Date:
June 2017

Disappointing scores show that medical affairs teams need to up their game

The medical oncologists we surveyed say that medical affairs teams for cancer pain drugs turned in a lacklustre performance in the past 6 months. Their ratings on individual services barely crept into positive territory, and even though they’re contacting doctors a little too often, they’re failing to deliver the information doctors need. In other words, there’s plenty of room for improvement, and a motivated team can seize the opportunity to leap ahead of the competition.

Find out what your team gets right, and where it’s going wrong in Medical Affairs Reputations: Cancer Pain (US)

Comparing 6 major cancer pain treatments from Endo Pharmaceuticals, Insys Therapeutics, Mallinckrodt, Purdue Pharma, and Teva, this report reveals:

  • How doctors rate your team overall, and on 12 key medical affairs services.
  • Which medical affairs services are most important, and what you can do to improve them.
  • How, and how often doctors want to meet with your team.

That’s actionable information you can use to turn your team into one that doctors rely on.

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Top Takeaways

  • Scores are so-so: Performance and satisfaction ratings for individual medical affairs services are neutral to somewhat positive.
  • No one brand stands out: Most teams earned similar overall quality scores. Performance and satisfaction ratings are also similar.
  • Specific improvements needed: 5 of the surveyed teams need to improve between 1 and 3 specific services.
  • Over 40% of doctors say teams could do a better job of providing information: They identified 4 ways teams can improve, and highlighted 3 specific types of information they want more of.
  • Teams may be over-communicating: Doctors tend to want to hear from teams less often than teams are contacting them.
  • Time to pick up the pace: Only one team interacted with more than 65% of the surveyed doctors in the past 6 months.

Insight into Medical Affairs Teams for These Cancer Pain Treatments

  • Actiq (fentanyl transmucosal; Teva)
  • Exalgo (hydromorphone CR; Mallinckrodt)
  • Opana (oxymorphone IR; Endo Pharmaceuticals)
  • Opana ER (oxymorphone ER; Endo Pharmaceuticals)
  • OxyContin (oxycodone CII; Purdue Pharma)
  • Subsys (fentanyl sublingual; Insys Therapeutics)

An Expert-designed Competitive View of Your Medical Affairs Teams

Developed with the help of medical affairs specialists, this report gives you an in-depth comparison of 6 medical affairs teams—answering important questions like: 

What do doctors need?

  • How, and how often are doctors using your medical affairs team?
  • What services do they consider most important?
  • How often should you contact them? What channels are best?

Does your medical affairs team deliver?

  • How memorable are your team’s interactions with doctors?
  • How do doctors rank your team for performance and satisfaction in 12 key areas?
  • How does your team compare to the competition—in each area, and overall?

What needs improvement?

  • Are you delivering the services that are most important to doctors?
  • Where do you need to improve?
  • How can your team enhance its services?

Based on Expert Knowledge

We surveyed 100 US medical oncologists, chosen from the largest community of validated physicians in the world.

All respondents:

  • Have been practicing for between 3 and 35 years
  • See at least 5 patients with cancer pain in a typical month
  • Devote at least 50% of their time to direct patient care
  • Have interacted with at least one listed product’s medical affairs team in the past 6 months.

We conducted the survey between June 1st and 7th, 2017.

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